Trading Partner Onboarding + Compliance
Onboarding isn’t one step. It’s outreach, testing, fixing, certifying, launching and supporting, for every supplier and customer you add. The SPICE™ Supply Chain Collaboration Platform combines self-service EDI testing with a managed onboarding team, so each trading partner moves through a clear, visible process.
THE CHALLENGE
01
Whether you’re onboarding suppliers or certifying customers, specifications live in PDFs and email threads. Trading partners guess, test, fail and ask again.
02
Every test file, error explanation and retest routes through a few specialists.
03
Outsourcing reduces workload, but you lose sight of what was tested and why a trading partner passed.
04
Progress, deadlines and stalled trading partners are tracked in spreadsheets, if at all.
05
Once live, connection failures and rejected documents still need someone who understands both the technology and the transaction.
HOW SPICE™ HELPS
SPICE iKompli™ and SPICE Connect™ pair self-service testing with managed onboarding, for suppliers and customers alike. SpicY™ AI helps trading partners understand and fix errors as they test, and our 24/7 team supports them through go-live and beyond.
Certify suppliers: Suppliers and logistics providers test acknowledgements, ASNs and invoices against your EDI standards on their own. Your vendor compliance team sees every result.
Certify customers: EDI customers test orders and other order-to-cash documents against your standard maps, without tying up your onboarding or EDI team.
One standard. Every trading partner certifies against it.
WHAT’S CREATING FRICTION?
WHO IT AFFECTS
HOW SPICE™ HELPS
PRODUCTS THAT CAN HELP
WHAT’S CREATING FRICTION?
Trading partners fail tests and wait for answers.
WHO IT AFFECTS
EDI and integration teams, and the trading partner developers waiting on them.
HOW SPICE™ HELPS
Real-time validation of syntax, required data and your business rules, with clear, specific errors.
WHAT’S CREATING FRICTION?
Outreach, follow-up and rollout have no owner.
WHO IT AFFECTS
Vendor compliance, customer onboarding and trading partner operations teams.
HOW SPICE™ HELPS
A managed team invites trading partners, explains requirements, tracks progress and manages go-live.
WHAT’S CREATING FRICTION?
Trading partners without EDI can’t take part.
WHO IT AFFECTS
Procurement, customer service and the smaller or less technical trading partners.
HOW SPICE™ HELPS
Non-EDI suppliers and customers join through guided web workspaces or by sending documents.
WHAT’S CREATING FRICTION?
You can’t see what’s stalled.
WHO IT AFFECTS
Onboarding leads and the business teams waiting on launch.
HOW SPICE™ HELPS
Community-wide status: who has started, what failed, last activity and deadlines at risk.
The result:
Faster go-lives · Fewer failed tests and retests · Less load on your EDI team · Fewer compliance chargebacks
How SPICE™ fits
The same process works whether you’re certifying suppliers against your requirements or running a certification program for your EDI customers.
01
Segment trading partners by capability and priority, then invite each one to the right program.
02
Specifications, sample files and test scenarios sit in one place in SPICE iKompli™. With SPICE Connect™, our onboarding team also handles outreach and follow-up for you.
03
Trading partners submit test documents in SPICE iKompli™ and get immediate results.
04
Errors point to exactly what failed and why. SpicY™ AI helps explain common issues, and questions stay attached to the test they relate to.
05
Once every required scenario passes, SPICE iKompli™ records the certification. You keep the final go-live decision.
06
The SPICE Connect™ team moves the trading partner into production and confirms live documents flow cleanly.
07
After go-live, our 24/7 global team supports your team and your trading partners on connection, mapping and transaction questions.
THE SPICE™ DIFFERENCE
Most options make you choose between control and capacity. The SPICE™ Supply Chain Platform gives you both.
Your maps, specifications, business rules and test scenarios define what “ready” means, not a third-party testing house. You see every submission, error and result.
The same team handles outreach, rollout and 24/7 support, for both you and your trading partners. No handing issues between vendors.
EDI trading partners certify through SPICE iKompli™. Those without EDI join through SPICE Web OMS™, SPICE Trade™ or SPICE Digital Document Service™. All land in the same governed process.
ONE ACCOUNTABLE TEAM
We work alongside your team, running onboarding for you or training your team to do it. Either way, we’re with you from setup to rollout, providing ongoing support so every trading partner starts smoothly and your customers get a better experience.
Our global team is on call around the clock for technical and business issues alike, from connections and mapping to orders, ASNs and invoices.
Strategic guidance to eliminate operational complexity and future-proof your trading partner ecosystem across suppliers and customers.
Deep integration expertise in platforms like IBM Sterling and Boomi to keep your B2B transactions moving seamlessly.
Implementation and support for Microsoft Dynamics, SAP, NetSuite, and more to ensure your ERP and trading partners stay perfectly in sync.
Screened, on-demand technical talent, from EDI and ERP specialists to solution architects, available for contract, permanent, or project-based placement.
SOLUTIONS FOR YOUR BUSINESS
Onboarding pressure shows up differently depending on where you sit in the supply chain.
Run a repeatable certification program for the retailers, distributors and dealers who order from you, and give non-EDI customers a digital way in through SPICE Trade™.
Suppliers test against your retail EDI specifications on their own, while our team handles the outreach and rollout your vendor operations team used to own.
Suppliers and customers follow the same stages, in whatever format each one uses, so your network grows without a new project for every trading partner.
Ready to make onboarding a process, not a project?
