BUILD PARTNERSHIPS
Trading partners who understand your requirements comply faster, send cleaner data and stay longer. The SPICE™ Supply Chain Collaboration Platform makes your requirements clear, lets each trading partner use a channel that fits them, shows them where every transaction stands and backs them with support that answers.
THE CHALLENGE
01
Specifications are scattered across PDFs and emails, so trading partners get them wrong and chargebacks follow.
02
Insist on EDI for every step and you slow down, or lose, trading partners who can’t support it.
03
They email and call to find out if an order was accepted, shipped or paid.
04
A rejected document goes from IT to the business to a vendor and back again, while the trading partner waits.
05
New regions, product lines and compliance standards add trading partners faster than your team can support them.
HOW SPICE™ HELPS
Vendor compliance is how well trading partners meet your requirements for documents, data, labels and timing. Most programs enforce it after the fact, with penalties. SPICE™ builds it into the process up front, so the right way is also the easy way, for suppliers, customers and logistics providers alike.
WHAT’S CREATING FRICTION?
WHO IT AFFECTS
HOW SPICE™ HELPS
PRODUCTS THAT CAN HELP
WHAT’S CREATING FRICTION?
Trading partners fail your requirements and don’t know why.
WHO IT AFFECTS
Vendor compliance and EDI teams, and the trading partners being onboarded.
HOW SPICE™ HELPS
Trading partners test against your rules and get clear, specific errors before they go live.
WHAT’S CREATING FRICTION?
Some trading partners can’t send EDI.
WHO IT AFFECTS
Smaller and less technical trading partners, and your operations team.
HOW SPICE™ HELPS
Guided web workspaces and document digitization let them take part in the same process.
WHAT’S CREATING FRICTION?
Trading partners chase you for status.
WHO IT AFFECTS
Customer service, procurement and your trading partners.
HOW SPICE™ HELPS
Both sides see the same orders, shipments, invoices and exceptions.
WHAT’S CREATING FRICTION?
Issues take too long to resolve.
WHO IT AFFECTS
IT, business teams and trading partners.
HOW SPICE™ HELPS
One 24/7 team supports you and your trading partners on technical and business questions.
The result:
Faster trading partner compliance · Fewer “where is it?” calls · Faster issue resolution · Every trading partner included
HOW SPICE™ FITS
Better relationships aren’t a soft benefit. They show up as fewer errors, fewer disputes and faster onboarding for the next trading partner you add.
Trading partners go live through a guided, visible process instead of weeks of email. You get revenue from new suppliers and customers sooner.
Specifications, test scenarios and errors are written for the people doing the work. Fewer failed documents means fewer chargebacks and less rework.
EDI, API, portal or document, each trading partner uses what fits. You get complete participation instead of a patchwork.
Trading partners see what’s been accepted, shipped and invoiced. Your team fields fewer “where is it?” calls.
One team that understands both the connection and the transaction resolves issues for you and your global trading partners, around the clock.
THE SPICE™ DIFFERENCE
SPICE™ supports both your team and your global trading partner community.
Easy to trade with, in both directions.
Suppliers on the procure-to-pay side and customers on the order-to-cash side get the same clear process, on one platform.
Partner agnostic by design.
Any size, any technical capability. SPICE™ meets each trading partner where they are and brings their activity into one governed process.
Support for everyone in the network.
Our 24/7 global team supports your trading partners directly, so your team doesn’t have to act as the help desk for every issue.
ONE ACCOUNTABLE TEAM
We work alongside your team, running onboarding for you or training your team to do it. Either way, we’re with you from setup to rollout, providing ongoing support so every trading partner starts smoothly and your customers get a better experience.
Our global team is on call around the clock for technical and business issues alike, from connections and mapping to orders, ASNs and invoices.
Strategic guidance to eliminate operational complexity and future-proof your trading partner ecosystem across suppliers and customers.
Deep integration expertise in platforms like IBM Sterling and Boomi to keep your B2B transactions moving seamlessly.
Implementation and support for Microsoft Dynamics, SAP, NetSuite, and more to ensure your ERP and trading partners stay perfectly in sync.
Screened, on-demand technical talent, from EDI and ERP specialists to solution architects, available for contract, permanent, or project-based placement.
SOLUTIONS FOR YOUR BUSINESS
Being easy to work with looks a little different depending on where you sit.
Be the easiest brand for your customers to buy from.
Give non-EDI customers a digital way to order and track through SPICE Trade™, and certify EDI customers without endless back-and-forth.
Make compliance easy, so shelves stay full.
Suppliers see your requirements, test against them and get support when they need it. Fewer failed ASNs, fewer chargebacks, fewer strained relationships.
Keep both sides of the business working with you.
Suppliers and customers each get a clear, visible process, and one team supporting them, as your network grows.
Ready to be easier to trade with?
