FOR MANUFACTURERS & BRANDS
Power your entire manufacturer ecosystem — Procure-to-Pay, Logistics, and Order-to-Cash — on a single platform built to elevate how customers experience your brand. Whether navigating an ERP update, M&A, or network expansion, address your urgent friction points first and expand capabilities on demand.
THE CHALLENGES
Your supply chain is your customer experience. When a dealer can’t see whether an order shipped, or a supplier change never reaches your planners, the customer feels it first. Here’s where that friction usually starts.
Some retailers and dealers order by EDI. Everyone else sends emails, spreadsheets and PDFs that your order desk rekeys by hand, then follows up with calls asking where their order is. Customers who can’t order digitally order less, or order from someone else.
Strategic suppliers run EDI. The long tail sends confirmations, changes and ASNs by email, and carrier and warehouse updates arrive late or not at all. Getting each trading partner connected and compliant takes months you don’t have.
Every successful product launch, acquisition or new customer channel depends on complete item data. When supplier product data arrives in spreadsheets with missing attributes or isn’t actively managed, launches slip, and a wrong item record turns into a wrong customer order and poor customer experience.
HOW SPICE™ HELPS
SPICE™ runs procure-to-pay with your suppliers, order-to-cash with your customers and logistics with your carriers and warehouses, all on the same data. For non-EDI customers, SPICE Trade™ and SPICE Digital Document Service™ reuse the O2C and EDI integrations you already run, so you digitize without building a second stack.
WHAT’S CREATING FRICTION?
WHO IT AFFECTS
HOW SPICE™ HELPS
SOLUTIONS
WHAT’S CREATING FRICTION?
Non-EDI customers order by email, PDF and spreadsheet.
WHO IT AFFECTS
Order desk, customer service and sales operations carry the rekeying and status calls. VP Sales and customer experience leaders feel it in lost reorders. IT is asked to build yet another integration path.
HOW SPICE™ HELPS
Non-EDI customers order online with their own catalog and pricing. Emailed orders are digitized and validated. Both flow through your existing O2C integrations, so every order lands in one place and fulfilment runs cleaner. Invoices are digitized too, for electronic three-way matching and a simpler path to payment.
WHAT’S CREATING FRICTION?
Supplier confirmations, changes and ASNs arrive late, in different formats, or not at all.
WHO IT AFFECTS
Procurement, supply chain and accounts payable chase updates and fix mismatches. Owned by the VP Supply Chain / Operations.
HOW SPICE™ HELPS
Every supplier works in one governed P2P process, EDI or not, with line-level confirmations and governed changes.
WHAT’S CREATING FRICTION?
Onboarding EDI customers and suppliers takes too long.
WHO IT AFFECTS
EDI and integration teams prepare tests, review files and explain errors, one trading partner at a time. Merchandisers/Category Managers trying to get trading partners onboarded.
HOW SPICE™ HELPS
Trading partners test against your standard maps on their own, while a managed services team handles outreach and rollout.
WHAT’S CREATING FRICTION?
No one can see status across customers, suppliers and carriers.
WHO IT AFFECTS
VP IT / CIO and enterprise architects maintain the connections. Customer service can’t answer “where’s my order?”
HOW SPICE™ HELPS
Related orders, shipments and invoices link into one lifecycle, with missing events and exceptions flagged early.
WHAT’S CREATING FRICTION?
Product data is incomplete when products launch.
WHO IT AFFECTS
Product data and e-commerce teams, and sales leaders accountable for new channels.
HOW SPICE™ HELPS
Suppliers submit product data through a governed process. It’s validated, and approved before it reaches your ERP, PIM or storefront, and maintained on an ongoing basis.
The result:
Complete product data at launch · Faster trading partner onboarding · Less manual order entry · Fewer “where’s my order?” calls
LAND AND EXPAND
Begin with the process causing the greatest pain, often supplier-side P2P. Then open order-to-cash to every customer and connect logistics, on the same platform and the same data, without replacing your ERP.
Pick the process creating the most friction today. No all-or-nothing rollout, and no rip-and-replace of your ERP.
Supplier-side and customer-side processes share one platform, so the orders you receive and the orders you promise are managed together.
Each new SPICE™ product works with the ones you already run, through the same native middleware. Add capability without starting a new integration project.
When Companies Turn to SPICE™
ERP transformation · Mergers and acquisitions · Launching digital commerce · Improving customer service · Expanding your trading partner network · Launching new geographies
PROVEN IN THE REAL WORLD
SPICE™ supports demanding supply chains in manufacturing, retail and distribution.
Tens-of-thousands of trading partners connected · $15B+ in transactions annually
Live in 90 days, compared with the 12+ months an enterprise rollout would take.
“Exceptional integrations, fast support, unmatched value.” Harry Rosen CIO, G2 review
ONE ACCOUNTABLE TEAM
We work alongside your team, running onboarding for you or training your team to do it. Either way, we’re with you from setup to rollout, providing ongoing support so every trading partner starts smoothly and your customers get a better experience.
Our global team is on call around the clock for technical and business issues alike, from connections and mapping to orders, ASNs and invoices.
Strategic guidance to eliminate operational complexity and future-proof your trading partner ecosystem across suppliers and customers.
Deep integration expertise in platforms like IBM Sterling and Boomi to keep your B2B transactions moving seamlessly.
Implementation and support for Microsoft Dynamics, SAP, NetSuite, and more to ensure your ERP and trading partners stay perfectly in sync.
Screened, on-demand technical talent, from EDI and ERP specialists to solution architects, available for contract, permanent, or project-based placement.
CONNECT MORE OF YOUR BUSINESS
Start with the customers still ordering by email, and expand across your whole supply chain.
