B2B COMMERCE & ORDER COLLABORATION
SPICE Trade™ gives your dealers, retailers, distributors and other non-EDI customers one place to order, track shipments and see invoices. It runs on the order-to-cash architecture you already use for EDI customers, so you add a digital channel without building a second one.
SPICE Trade™
THE CHALLENGE
EDI customers flow straight into your ERP. Everyone else gets a different experience, and your team fills the gap by hand. Adding a typical e-commerce storefront often makes it worse: another channel, another integration, another place to look.
01
Orders arrive by email, spreadsheet and PDF. Someone rekeys each one, and every rekey is a chance for a wrong item, price or quantity.
02
After an order is sent, customers don’t know if it was accepted, changed or shipped. So they call.
03
Traditional commerce projects build new storefront-to-ERP integrations, duplicating logic you already run for EDI customers.
04
Sales, customer service and the order desk take orders and answer status questions instead of selling and serving.
WHAT SPICE TRADE™ DOES
A dealer portal lets B2B customers order and check status online. SPICE Trade™ goes further, connecting your non-EDI customers to the order-to-cash process you already run. They see their own catalog and pricing, order online or by spreadsheet, and track every order to invoice. Your ERP stays in charge.
Customers see the full order lifecycle, while orders run through the same O2C process as your EDI customers.
CORE FEATURES
Every SPICE Trade™ feature works toward one outcome: accurate orders from every customer, and fewer questions about what happens next.
| SPICE TRADE™ FEATURE | WHAT IT DOES & HOW IT HELPS |
|---|---|
| Account-Specific Catalog & Pricing | Each customer sees the products, catalogs and contracted pricing assigned to their account, so every order starts accurate. |
| Complex Products & Ordering Rules | Support for product hierarchies, customer item numbers, units of measure, pack configurations and minimum quantities. |
| Guided Ordering & Checkout | Search, cart and checkout with customer-specific bill-to, ship-to and delivery requirements. |
| Bulk & Repeat Ordering | Spreadsheet uploads, saved drafts, reusable templates and order history for large or frequent orders. |
| Validation Before Submission | Orders are checked for product eligibility, minimum quantities and required information before they’re sent. |
| Confirmations & Changes | Customers see what was accepted, and any seller-initiated changes, at the order or line level. |
| Shipment & Invoice Visibility | Shipment details, partial shipments, carrier and tracking information, and invoices linked to the orders behind them. |
| Multi-System, Multi-Region | Branded, multilingual experiences that stay consistent across multiple ERPs, OMS platforms, regions and business units. |
| SpicY™ AI | Your team finds any order, shipment or invoice by asking in plain language, runs multi-step tasks as agent-executed workflows, gets alerts on critical events and dates, and builds dashboards or reports by describing what they need. |
HOW SPICE TRADE™ WORKS
SPICE Trade™ sits between your non-EDI customers and your ERP, OMS and other back-end systems. It reuses your existing O2C EDI integrations where possible, so orders, confirmations, shipments and invoices follow flows already proven in production.
01
Customers see their own catalog, pricing and product details, managed from a seller workspace that works alongside your ERP.
02
They order online or upload a spreadsheet. SPICE Trade™ validates each order before it’s submitted.
03
Orders route to your ERP or OMS for processing as usual. Confirmations and changes flow back to the customer.
04
Shipment details, carrier and tracking information, and invoices appear in SPICE Trade™ as your systems produce them.
PROVEN IN THE REAL WORLD
SPICE™ supports demanding supply chains in manufacturing, retail and distribution.
Tens-of-thousands of trading partners connected · $15B+ in transactions annually
Live in 90 days, compared with the 12+ months an enterprise rollout would take.
“Exceptional integrations, fast support, unmatched value.” Harry Rosen CIO, G2 review
HOW IT CONNECTS
SPICE Trade™ extends your order-to-cash architecture. It doesn’t sit beside it.
Connects with your ERP, OMS, WMS, TMS and other back-end systems, across multiple instances, regions and business units. Your ERP stays the system of record.
EDI customers stay on EDI. Non-EDI customers order through SPICE Trade™. Customers who still email orders are handled by SPICE Digital Document Service™. All three converge on one O2C process.
SPICE Catalog™ supplies approved product data. SPICE Insight™ adds dashboards, alerts and exception views. SPICE Connect™ manages the integrations and supports your customers 24/7.
MORE ON THE PLATFORM
SPICE Trade™ runs the selling side (order-to-cash). SPICE Web OMS™ runs the buying side (procure-to-pay). Run one or both on the same platform between your ERP and your trading partners.
SPICE™ PLaTFORM
SPICE Connect™
Fully managed trading partner digitization, from program design to 24/7 support.
SPICE Web OMS™
Procure-to-pay collaboration for non-EDI and hybrid suppliers, carriers, 3PLs and warehouses.
SPICE Trade™
B2B commerce and order collaboration for non-EDI customers.
SPICE Catalog™
Product data onboarding, validation and synchronization.
SPICE iKompli™
Trading partner testing and certification against your EDI standards.
SPICE Insight™
Transaction visibility and exception management.
SPICE Digital Document Service™
AI-assisted transaction digitization for PDFs, email and spreadsheets.
START WHERE THE NEED IS GREATEST
See how SPICE Trade™ brings your non-EDI customers into the order-to-cash process you already run.
